Refund policy

Returns

Four Star Seafood cannot accept returns or exchanges of seafood products once they have been shipped. Four Star Seafood reserves the right to accept returns at their discretion on a case by case basis. Four Star Seafood will accept product returns when an order is canceled or cannot be delivered. If there is a problem with an item in your order, please report your issue here and provide any relevant photos. We will do everything we can to make it right.

Refunds and Credits

If you have any issues with your order, please contact the Four Star Customer Care Team immediately to let us know. Due to the perishable nature of the majority of our products, we recommend you report issues within 24 hrs of delivery.

If you have missing products or an issue with your order, we, at our discretion, may redeliver an item to you or give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints before any refund or credit will be issued.


To help ensure the health and safety of our customers and our team, Four Star Seafood has instituted contactless delivery as our default delivery option. Contactless Delivery means:

  • We’ll deliver your item(s) to the front door of your house or apartment. 
  • We’ll knock/buzz and/or text you when we arrive.
  • Our team will photograph your order at your doorstep as proof of delivery.

In cases where there is restricted access in some multi-tenant buildings, our delivery team will deliver to the closest point to your home that they’re safely able to.


If you receive a Four Star Credit, a code will be emailed to you within 1 to 3 days of receiving confirmation from our customer care team.

If you receive a refund, please allow 5 to 10 business days for your bank or credit card company to process it. If you don't see a refund within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.

If you have received a refund and need an updated receipt, please contact the Four Star Customer Care team, and we’ll be glad to send that your way.