HOW CAN I TAKE ADVANTAGE OF FREE DELIVERY
Orders of $100 or more qualify for free delivery. You can also make small orders to pickup from our warehouse between the hours of 9am-12pm!
WHAT IS THE $5 ADDED FEE UNDER SHIPPING?
We added this recently to help us cover the costs of the box, insulating materials, & gel packs.
WHAT AREAS OF THE SF BAY AREA ARE YOU SENDING YOUR TRUCKS?
All of San Francisco, Southern Marin to San Rafael, Berkeley/Oakland through Danville, Napa, Sonoma, Daly City through San Jose/Campbell. See our shipping zones if you're outside of our delivery area.
WHICH DAYS DO YOU DELIVER?
We are delivering Monday to Saturday.
WHEN IS THE CUT-OFF TIME FOR SAME-DAY DELIVERY?
Orders in by 9am will receive same-day delivery within San Francisco. After 9am it will go out next-day. Outside SF (within our SF Bay Area delivery zone) orders in by 3am will receive same-day delivery.
WHEN ARE YOUR PICKUP HOURS AND WHERE CAN I PICK UP?
Pick up at 1315 EGBERT AVE. SAN FRANCISCO, CA between the hours of 9AM-4PM.
I HAVE RECEIVED CONFIRMATION THAT MY DELIVERY IS GOING OUT TODAY. WHEN SHOULD I EXPECT IT?
We will send delivery confirmation to you when your order has left the warehouse and is en route to you with an estimated delivery window. You'll be able to track the delivery truck on its way to you. Please contact us through our chat function for a speedy response about any unexpected delays!
What can I do with the packaging?
All of our packaging is sustainable! Our freezer bags are compostable along with the box insulation. The box can be recycled, reused, or left out on your porch to be picked up by our driver the next time you order. Gel packs can be reused or recycled. The contents are non toxic and can be poured down the sink and the plastic can be recycled.