Customer service is very important to us. We are chefs after all, and we want to provide the most hospitable experience we can!
Do you have a question about a recent order? Do you need help with a recipe? Do you want to know more about our ingredients?
We have a dedicated customer service person in house from 7am-5pm. Call us at 415.379.0936 (or contact us at email@example.com). Our chefs are here as well to share all their knowledge (usually we are here til 3pm). We also answer the chat messages as soon as we can (even after hours!).
If you have any questions at all, please get in touch. :)
All of San Francisco, Southern Marin to San Rafael, Berkeley/Oakland through Danville, Napa, Sonoma, Daly City through San Jose/Campbell. See our shipping zones if you're outside of our delivery area.
Orders in by 9am will receive same-day delivery in San Francisco. After 9am it will go out next-day. Order by 3am outside of San Francisco (within our SF Bay Area Delivery zone) for same-day delivery.
We are delivering Monday to Saturday.
Pick up at 1315 EGBERT AVE. SAN FRANCISCO, CA between the hours of 9AM-4PM.
FedEx overnight shipping is available for outside of our delivery zones to all California for a flat rate of $45. Check our shipping zones.
FedEx overnight shipping is also available at a flat-rate of $100 to all of the U.S.
FedEdx Ground is available if you are ordering only non-perishable items at a flat-rate of $40.
Frozen items are not available for overnight shipping.
PLEASE NOTE: SHIPPING ONLY MON-THURS FOR TUES-FRI DELIVERY.
We can pick them up on your next order! You can leave them on the porch or in a designated area. Send us a note when you order next, and we can give instructions to the driver.
If the gel packs are taking up too much space, the contents inside are totally safe to be poured down the sink, and the plastic can be recycled as well!
We are actively working to come up with more environmental solutions for packaging. We now have completely compostable boxes and insulation!
Orders of $100 or more qualify for free delivery. You can also make small orders to pickup from our warehouse between the hours of 9am-12pm!
When the truck leaves the warehouse with your delivery, you will receive text & email notifications with a link, where you can follow the truck on its route to you. We also estimate its time of arrival.
Most deliveries arrive at their destinations between 1-3pm. If you are located close to our warehouse you may receive your order as soon as 12:30pm. If you are likewise in the outer districts of the Bay Area you should expect your order to arrive between 2pm-5pm.
If your order has not yet left the warehouse, we can of course add any additional items you need!
Please call us at 415.379.0936.
We are committed to providing $0 delivery fees on orders over $100 within our Bay Area delivery zones. We add this handling charge to help us cover the operational costs associated with your orders: including the compostable box, insulating materials, & gel packs as well as fuel costs. This also enables us to further develop our sustainable packaging program.